Operational Performance
Building Reporting That Actually Gets Used
A multi-stakeholder ownership group with monthly reporting that took days to assemble by hand and was always slightly wrong.
Situation
The ownership group’s monthly performance update was being assembled by hand from multiple sources, took days every cycle, and was always slightly wrong by the time it landed. Different stakeholders were pulling different versions of the same metrics, depending on who built which spreadsheet. The result: leadership had no reliable, current view of how the business was actually performing, and most of the group’s analytical effort was going into building the report rather than making decisions from it.
Approach
We built the reporting layer on Power BI with Microsoft Fabric as the underlying warehouse — a deliberate choice because the operating environment ran heavily on Microsoft, and keeping the reporting stack inside the same suite meant reports could embed natively into SharePoint, PowerPoint, and email distribution, with all of it refreshing automatically. Source data was loaded into Fabric on a scheduled cadence; data cleaning, transformation, and KPI calculation happened in pipeline notebooks; the final report layer was built in Power BI with role-based views for ownership, leadership, and operators. The stack was also designed for compliance-sensitive environments where the underlying data has access restrictions — the reporting layer respects those restrictions without making the user experience painful. We have similar production experience on Tableau, Looker, and Hex; Power BI was the right call here because of the Microsoft alignment.
Outcome
The monthly reporting cycle went from days of manual assembly to fully automatic. Leadership and ownership now review current numbers in real time rather than waiting for the slow monthly pull, and the analytical effort that used to go into building the report goes into using it.
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